Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Policies

Policies

 

  • No Show Policy: All same day no shows are charged $65 per EACH service. 
  • Cancellation Policy: All appointments require a 24 hour cancellation notice. Appointments can only be cancelled during spa hours of 11 AM TO 8 PM. Voice mail messages and emails are not accepted for cancelling appointments. 
  • Prices: Prices are subject to change without notice. Please confirm prices when booking your appointment as our fee schedule may change before our website or printed material is revised. 
  • Late Arrivals: If you arrive late for an appointment, we can only provide you the remaining time of your treatment regardless of whether you called to say that you were running late. There are no exceptions. It is requested that you arrive at least 20 minutes before your treatment in order to comfortably check in, change and enjoy a complimentary beverage or water. 
  • Couples massage may or may not be in the same room depending upon availability
  • Appointment required for all visits. A credit card or voucher number is required for all visits / appointments. 24-Hour Cancellation Notice required or FULL FEE / price / voucher applies towards booked service. No refunds or exchanges on goods or services sold.
  • Voucher / Promotional Deals require VOUCHER NUMBER to schedule a visit. All Promotional Deal Services (massage & facial combo) must be performed during the same visit.
  • Gratuity are not included. Gratuities are typically 15-20% of the retail price of the service. However, the gratuity you leave is entirely based upon your satisfaction.
  • Tax on services and products are additional. We do not guarantee a male or female service providers. If you have a preference, please indicate it at the time of booking and for an additional $25 fee your preference will be accommodated. If no preference is indicated at the time of booking, and you decline service, the full price of the service will apply. 
  • Please arrive 10-15 minutes before your scheduled appointment. This will provide adequate time to fill out your form, change and get ready for your treatment. Arriving late for your appointment will regrettably deprive you of your treatment time. To avoid delaying the next client, your treatment will end on time, regardless of how late it began.
  • We provide all treatments to ages 14 & up. Anyone over 14 & under 18 years of age MUST be accompanied by an adult guardian. Teenagers will be provided with same sex service providers. In other words a female teenager client is only allowed to receive service from a female service provider. 
  • Please let your service provider or receptionist know of any medical, physical or personal concerns before the treatment.
  • If you are not happy with our service please stop it within the first 15 minutes and we will 1. Reschedule a second visit at no charge or 2. Issue a full refund along with our sincerest apologies!
  • Prices are subject to change without notice.
  • Promotions & discounts cannot be combined for services or products. 
  • Voucher policy: Vouchers accepted only from new guests or guests that have not been to the spa for over 6 months. Once a voucher is used for any service, guest cannot buy or use a voucher for a different service for six months. Only one voucher per guest will be allowed within six months regardless of which voucher deal / company was used to purchase it.
     

REFUND POLICY

  • FULL refund issued on retail products if you're not happy.
  • Refunds are not given for gift cards, packages or series once purchased.
    Guest is welcome to give them as a gift to family members or friends if they cannot use them.

 

VOUCHER POLICY

  • Red & White Spa Voucher Policy Appointment required.
  • 24hr cancellation notice required or fee up to Voucher price may apply. 
  • Customer cannot cancel same day appointments. Full Voucher value will apply.
  • Vouchers do not include tax or tips. Tax and tips are paid separately.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • No cash value for any Voucher.
  • Voucher cannot be combined with any other coupons, deals, or promotions.
  • Spa does not offer any Voucher refunds.
  • Vouchers cannot be used for taxes or tips.
  • Neither the spa or the Voucher company is responsible for lost or stolen vouchers.
  • Duplicate use or sale of Voucher is prohibited.
  • All services per Voucher must be used by same customer / couple.
  • After Voucher expires customer may use face value for the same service only.
  • We understand that unanticipated events happen occasionally. 
    However, in our desire to be fair to all, we have adopted the following policies:
    • A 24-hour notice is required when canceling an appointment.
    • Same day no shows or cancellation will be charged the full amount of their scheduled service price.
    • Same day no shows / cancellation with gift cards, series or packages will be charged the value of the initial amount paid for the service.
    • No shows will be charged $65 for EACH service.
    • Must pay retail price of service and cannot be combined with any other coupon, deal or promotion. Vouchers accepted only from new guests or guests that have not been to the spa for over 6 months. Once a voucher is used for any service, guest cannot buy or use a voucher for a different service for six months. Only one voucher per guest will be allowed within six months regardless of which voucher deal / company was used to purchase it.

 

 

Terms and Conditions of VIP Card Membership

 

  • You must be 18 years or older.

  • Card is valid only for registered name of card owner only. Cannot be transferred. 

  • All VIP Card members and their guests are required to follow the dress code at all times.

  • Customers holding the VIP Card are highly suggested to contact the spa in advance to reserve appointments on the weekends. 

  • Booking reservation cannot be guaranteed unless requested in advance.

  • The Spa reserves the right to revoke the VIP Card Membership at anytime with or without cause.

  • We may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.