Spa Policies

Walk-ins: We welcome all walk-ins but highly suggest making an appointment, as we cannot guarantee availability.

Appointments: A credit card or voucher number is required for all appointment bookings. We suggest making all appointments a minimum of 24-hours in advance.

Please arrive 10-15 minutes before your scheduled appointment. This will provide adequate time to fill out your form, change and get ready for your treatment. Arriving late for your appointment will regrettably deprive you of your treatment time. To avoid delaying the next client, your treatment will end on time, regardless of how late it began.

Late Arrivals: Regardless of the circumstance and prior notification, all late arrivals will only be provided the remaining time of their appointment. We do suggest arriving 15 minutes before your treatment in order check-in and change comfortably as well as enjoy a complimentary beverage.

No Show Policy: All same day no shows will be charged $65 per EACH service.

Cancellation Policy: We require a 24-hour cancellation notice for all appointments. Appointment cancellations must be done during Spa hours between 11 AM TO 8 PM. All cancellations must be made over the phone; Emails will not be accepted as a form of cancellation. Appointments canceled less than 24-hours in advance will be subject to a standard $65 service fee per EACH service.

Prices: Prices are subject to change without notice. Please confirm prices when booking your appointment as our fee schedule may change before our website or printed material is revised.

Couples massage may or may not be in the same room depending on availability

Gratuity is not included. Gratuities are typically 15-20% of the retail price of the service. However, the gratuity you leave is entirely based upon your satisfaction.

Tax on services and products are additional. We do not guarantee male or female service providers.

We provide all treatments to ages 14 & up. An adult MUST accompany clients between ages 14-17.  

Please let your service provider or receptionist know of any medical, physical or personal concerns before the treatment.

If you are not happy with our service please stop it within the first 15 minutes and we will 1. Reschedule a second visit at no charge or 2. Issue a full refund along with our sincerest apologies!

Promotions & discounts cannot be combined with services or products.

Refund Policy

FULL refund issued on retail products if you're not happy.

Refunds are not given for gift cards, packages or series once purchased.

Guest is welcome to give them as a gift to family members or friends if they cannot use them.

Voucher Policy

Appointment required.

Voucher/Promotional deals require a credit card and voucher number to schedule an appointment.

All promotional bundle deals (massage + facial) must be performed during the same visit.

Vouchers do not include tax or gratuity.

Voucher has no cash value.

Voucher cannot be combined with any other coupons, deals, or promotions.

Red & White SPA does not offer any Voucher refunds.

Neither the spa nor the Voucher Provider is responsible for lost or stolen vouchers.

Duplicate use or sale of Voucher is prohibited.

Vouchers accepted only from new guests or guests that have not been to the spa for over 6 months.

Only one voucher per guest will be allowed within six months regardless of which voucher deal/company was used to purchase it.

After Voucher expires customer may use face value for the same service at the retail price.

We understand that unanticipated events happen occasionally.

However, in our desire to be fair to all, we have adopted the following policies:

A 24-hour notice is required when canceling an appointment.

Same day no shows or cancellations will be charged a fee of voucher price.

Terms and Conditions of Membership

You must be 18 years or older.

Valid only for the registered name of member only, membership cannot be transferred.

Booking reservation cannot be guaranteed unless requested in advance.

Red & White Spa reserves the right to revoke Membership at any time with or without cause.

We may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.